Operations
Call center performance, staffing and service delivery
Live
Operations · Dialpad
Call Center Performance
End-to-end visibility into call center operations — volume, service levels, abandon rates, agent rankings, queue performance and hourly staffing patterns.
Clinical
Census, referrals, pharmacy and care gap analytics across Parts A, B & D
Planned
Clinical · Medicare Part A
Part A Dashboard
Inpatient utilization and chronic condition capture rates — census trends, ER and readmission tracking, and HCC recapture performance.
Planned
Clinical · Medicare Part B
Part B Dashboard
Referral management and authorization tracking — intake to fulfillment with aging buckets and closed-loop rates by urgency level.
Planned
Clinical · Medicare Part D
Part D Dashboard
Pharmacy utilization and spend — generic adoption rates, per-member cost trends, and prescription volume by drug type.
Finance
Medical cost trends, MLR, PMPM analysis and reinsurance tracking
Planned
Finance · Medical Economics
Financial Dashboard
Medical costs, loss ratios and per-member spend trends across all service categories — with stop-loss and reinsurance exposure tracking.
Quality
HEDIS, Stars measures, open quality gaps and patient experience
Planned
Quality · Stars & HEDIS
Quality Dashboard
Open quality gaps across Part C and Part D measures, with CAHPS patient experience scores and trend tracking toward Stars targets.
Executive
High-level scorecards combining operational, clinical and financial KPIs for leadership
Work in Progress
Executive · Operations
Operations Scorecard
High-level summary of all operational KPIs — call center, workforce, and service delivery metrics consolidated into a single executive view.
Work in Progress
Executive · Provider Performance
PCP Scorecard
Per-provider performance combining operational and clinical KPIs — panel size, quality gaps, referral patterns, call activity, and cost efficiency per physician.
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